Return information for flowers order in Saint Petersburg.
According to the Consumer Rights Protection Law, you can only return flowers of inadequate quality (defective ones) to the seller.
At the same time, based on Decree of the Government of the Russian Federation No. 55 of 01/19/1998, flowers of good quality cannot be returned, exchanged for a similar product of a different style, size, shape, dimensions or configuration.
But regardless of these legal norms, we are very attentive to our customers. If you are not satisfied with the quality of the delivered flowers, we can replace the bouquet, or issue a refund. To resolve this issue, please contact us using one of the methods indicated on the website.
At the same time, based on Decree of the Government of the Russian Federation No. 55 of 01/19/1998, flowers of good quality cannot be returned, exchanged for a similar product of a different style, size, shape, dimensions or configuration.
But regardless of these legal norms, we are very attentive to our customers. If you are not satisfied with the quality of the delivered flowers, we can replace the bouquet, or issue a refund. To resolve this issue, please contact us using one of the methods indicated on the website.